Refund Policy
Quick Talk Tutor Ltd · Last updated 29 July 2026
This policy explains when you can get a refund. It sits alongside our Terms and Conditions.
Nothing here affects your statutory rights.
- Your right to cancel a new purchase
- If you ask us to start straight away
- If you cancel within 14 days and sessions have already happened
- After the 14 days
- Individual sessions
- Free services
- If we cancel
- Packages and expiry
- Sessions ended for conduct reasons
- How to request a refund
- How refunds are paid
- If you disagree with our decision
1. Your right to cancel a new purchase
Because you buy from us online, you have a legal right to cancel within 14 days. The 14 days start the day after your purchase is confirmed.
To cancel, contact us through the Contact page with your name, the service you bought, and the date you bought it. You do not have to give a reason.
2. If you ask us to start straight away
Most people want their first session quickly, and that is fine. If you ask us to begin during the 14 day period, you keep your right to cancel until the service has been fully delivered.
When you book, you will be asked to confirm two things:
- That you want the service to start within the 14 day period
- That you understand you will lose the right to cancel once the service has been fully delivered
Once the service is fully delivered, the cancellation right no longer applies.
3. If you cancel within 14 days and sessions have already happened
We refund what you paid, minus a fair amount for what we have already delivered.
For a package, that means we deduct the sessions you have taken, charged at our standard single session rate for that service, and refund the balance.
Example. You buy a ten session package. You take three sessions. You cancel on day twelve. We refund the package price minus three sessions at the single session rate.
4. After the 14 days
Once the 14 day cancellation period has ended, packages and lesson blocks are not refundable. Remaining sessions stay available to you until the end of the validity period stated when you bought them.
This is why we recommend the free fit call before you buy anything. It costs nothing, it takes fifteen minutes, and it is there so you can be confident before you commit.
5. Individual sessions
| Situation | Outcome |
|---|---|
| Cancelled with more than 24 hours written notice | Rescheduled or refunded |
| Cancelled with less than 24 hours notice | Fee retained |
| No show without notice | Fee retained |
| Session already delivered | Not refundable |
6. Free services
Free fit calls and any other free service have no fee and so nothing to refund.
7. If we cancel
If we cancel a session, or cannot deliver it because of something outside our control, you can choose a new time, a credit, or a refund for that session.
8. Packages and expiry
Sessions in a package must be used within the validity period stated at purchase. Sessions not used by the end of that period expire and are not refundable. We will tell you the validity period before you pay.
If you are unable to use your sessions because of serious illness or another significant personal circumstance, contact us. We are not obliged to extend, but we will look at it properly.
9. Sessions ended for conduct reasons
If we end a session because of abusive, threatening, or inappropriate behaviour, as set out in section 16 of our Terms and Conditions, no refund is due for that session.
10. How to request a refund
Contact us through the Contact page with:
- Your full name
- The service you bought
- The date of purchase
- The session dates, if any have taken place
- The reason for your request
11. How refunds are paid
Approved refunds are made to the original payment method within 14 days of us agreeing the refund, or sooner where possible.
12. If you disagree with our decision
If you think we have applied this policy wrongly, tell us and we will look again. Our complaints process is in section 25 of the Terms and Conditions. You can also take the matter further, and nothing in this policy prevents that.